SHIPPING

We ship your order from Portugal to the USA with a cost of 20$. 

The fees indicated above cover the cost of assembling and transporting the parcel (one single fee will be charged, even if your order is delivered in several parcels).

Note: When your items are delivered, you may be liable for customs duty and/or additional taxes. We are not in a position to determine the amount of these taxes in advance (as the calculation method varies for each country).

For the USA, the indication we have is that under 800$, no customs taxes are applied. But do please confirm.

For more information, please contact the national customs office in your country of residence.

Your order is registered and depending on the size, may not enter the post box. Therefore, we suggest you indicate a shipping address were it is more likely to have somebody available to receive it (your office for example).

 

RETURNS/EXCHANGES

You can cancel an order while it is in pending status, meaning it has not yet been dispatched.

If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return or exchange of the goods within 14 days of receipt.

To return/exchange an item, please send an email to sales@piupiuchick.com so we can follow up your request. 

The cost of returning an item is of Client's responsibility. The client needs to send the items back to us together with all the documents we will send by email, specially using a traceable courier service. To attach the documents we will send by email (including Original invoice, Customs Declaration and email requesting the exchange) is very important to eliminate Customs costs with the return.

Please note that any custom cost that maybe requested when entering back Portugal are of clients' responsibility. 

Once the item arrives at our warehouse we will proceed to the exchange or the refund.

Piupiuchick will ship the items that are exchanged to you by courier with no additional shipping cost.

We will refund customers in 14 days, from the date of the return/exchange request.

The refund will be made through the same means of the original transaction.

If you have any questions, do not hesitate to contact us by phone (+351 910 014 716) or by email (sales@piupiuchick.com).